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08/29/2005 Entry: "The nightmare that is AOL"

"... last Wednesday the office of the New York attorney general, Eliot Spitzer, announced that it had reached a settlement with America Online, which is owned by Time Warner. The agreement requires AOL to 'remove obstacles consumers face when seeking to switch or cancel service,' suggests that breaking up with AOL, which admits to no wrongdoing in the matter, is hard to do.

"As part of the settlement, the company must pay refunds to disgruntled New York subscribers, $1.25 million in fines and costs to the state and stop providing incentives to customer service representatives who generate 'saves' by talking subscribers, sometimes relentlessly, out of canceling their accounts."
Canceling AOL? Just Offer Your Firstborn, by Tom Zelelr, Jr., August 29, 2005 (via Essays and Effulvia)

Eliot Spitzer is a god.

Replies: 1 Comment

AOL isn't alone. I've been fighting with a company called AIT for over a year. I thought I cancelled the account last summer, they don't agree, even though I have supporting email documentation.

Posted by Seth Anderson @ 08/30/2005 02:38 PM PST

 

 

 

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